Free HDI-DAST Practice Questions

Question 1

In an approved test environment, Elena and Marcus perform equivalent invoice submissions under their own accounts on each of two workstations. Elena's submissions fail on both; Marcus's succeed on both. The workstations use the same application version and office network. Which hypothesis deserves the next targeted test?

Accepted Answer

A user-specific access or configuration issue affecting Elena's account

Answer

A connectivity fault shared by both workstations

Answer

A corrupted installation on Elena's usual workstation

Answer

An outage of the invoice-submission service affecting all authorized users

Question 2

An operations director requests faster laptops because field engineers' service reports repeatedly miss a daily submission cutoff. Before pricing replacements, an advanced support technician observes the reporting workflow. The reports are ready on time but wait in a supervisor's approval queue before submission. What recommendation most directly addresses the business objective?

Accepted Answer

Agree an earlier approval checkpoint with the process owner and measure on-time submissions.

Answer

Pilot faster laptops with a small engineer group and compare their application response times.

Answer

Tighten the desktop team's response target near the reporting cutoff.

Answer

Request extended support-desk coverage so technicians are available to chase approvals delayed near the cutoff.

Question 3

A knowledge article matches an export error and the affected application's version. Its workaround deletes and rebuilds a local cache, but applies only when all work has synchronized. This user's synchronization is failing, and the cache contains today's unsubmitted work. Recovery from a copied cache has not been validated. How should the technician use this article?

Accepted Answer

Treat the prerequisite as unmet and pursue a nondestructive test of the synchronization failure.

Answer

Copy the cache to another folder and perform the rebuild, treating that copy as sufficient recovery protection.

Answer

Refer the case to management for a decision on whether support may investigate beyond the published article.

Answer

Follow the published rebuild procedure because both the application version and the reported error match its documented scope.

Question 4

Payroll processing stops shortly before its submission deadline. An approved spare workstation lets the payroll officer complete and verify the full payment submission. The failed workstation has produced the same intermittent fault twice this month, and its cause remains unknown. When updating the records, the technician should:

Accepted Answer

Record verified payroll restoration, document the spare-workstation workaround, and link the recurring fault to a problem investigation.

Answer

Keep the incident marked as unrestored until the original workstation has passed an extended stability test.

Answer

Close both the incident and its causal investigation because the completed payment run demonstrates successful recovery.

Answer

Reclassify the incident as a service request so a permanent replacement can be arranged for the original workstation.

Question 5

During a support call, a user says, "Your team keeps telling me to restart. I can open old project files, but saving a new one fails, and I've already missed a client deadline." The technician is about to propose another restart. Which reply would best recover the conversation?

Accepted Answer

"Missing that deadline is frustrating. You can open existing files but cannot save new ones; what happens when you try?"

Answer

"I understand. Could you restart once more so we can rule out a temporary application problem?"

Answer

"I understand the urgency of the deadline. Are you sure you have the permissions needed to create files in that project folder?"

Answer

"I'm sorry the earlier advice did not help. Would you like me to transfer you to the applications team to discuss it with them?"

Question 6

A proposed service level agreement promises restoration of a specialist design application within four hours, including hardware failures. Desktop support can diagnose within 30 minutes. The supplier's contract guarantees that an engineer will begin work within eight hours, but specifies no restoration time. There is no tested spare system or other recovery route. Before recommending the agreement for signature, what must the technician flag?

Accepted Answer

The recovery dependencies do not support the proposed four-hour customer commitment.

Answer

The agreement should measure acknowledgement rather than restoration because the supplier controls the hardware repair process.

Answer

The supplier's eight-hour commitment becomes a four-hour obligation when the customer signs the proposed service level agreement.

Answer

The four-hour restoration clock should begin after the supplier has completed diagnosis and identified the replacement components.

Question 7

An intermittent sign-in failure has moved between desktop, application, and identity teams. Each team can reproduce only part of the failure, and sequential handoffs have repeated the same tests. The case owner has assembled the findings and can bring the relevant specialists together. Which working arrangement is most likely to advance diagnosis?

Accepted Answer

Keep one case owner, bring the relevant specialists together, and coordinate their tests through a shared plan.

Answer

Open separate incidents so each specialist team can investigate its own component independently.

Answer

Transfer ownership to the most senior specialist and await that team's diagnosis.

Answer

Have the teams apply their preferred corrections concurrently to shorten the interruption.

Question 8

Two approved laptop models meet every mandatory requirement for a three-year rollout. Per device, Model R costs $950 to buy, $150 to deploy, and $180 per year to support, with an estimated residual value of $80 at the end of year three. Model S costs $1,200 to buy, $150 to deploy, and $80 per year to support, with a $100 residual value. All other costs and expected service outcomes are equivalent. Procurement wants the lower three-year total cost of ownership. What should the technician recommend?

Accepted Answer

Model S; its three-year ownership cost is $1,490, which is $70 less than Model R.

Answer

Model R; its three-year ownership cost is $1,200, compared with a total of $1,330 for Model S.

Answer

Model R; its $250 acquisition saving makes it the lower-cost three-year choice.

Answer

Model S; its three-year ownership cost is $1,690, compared with a total of $1,720 for Model R.

Question 9

While a technician is supporting a workstation, a ransom note appears and files in an accessible shared folder begin receiving unfamiliar extensions. The organization's incident procedure delegates endpoint containment to desktop support; shutting down shared services requires the incident lead's authorization. What is the immediate priority?

Accepted Answer

Isolate the affected workstation from the network and alert the security response team.

Answer

Restart the workstation, then report the incident if the symptoms return.

Answer

Shut down the shared server to protect every connected department.

Answer

Run a complete malware scan while keeping the workstation connected so the security team can collect diagnostic data.

Question 10

A print-driver replacement is a preauthorized standard change for a specified workstation model and driver version. The technician confirms that this request is within that scope, all prerequisites are met, the user has agreed to the interruption, and the approved rollback is available. The next change advisory meeting is tomorrow. How should the work proceed?

Accepted Answer

Carry out the approved procedure, verify printing with the user, and record the result.

Answer

Submit the replacement as a normal change and wait for the advisory meeting before doing the work.

Answer

Request emergency authorization because the user needs printing restored before the next scheduled change advisory meeting.

Answer

Apply the driver to comparable workstation models as well, using the same procedure to keep the local environment consistent.

Free HDI-DAST Practice Questions

Domain 1: Leadership 10% of exam

Question 1

Domain 2: Policy and Strategy 5% of exam

Question 2

Domain 3: People Management 10% of exam

Question 3

Domain 4: Resources 20% of exam

Question 4

Question 5

Domain 5: Process and Procedures 50% of exam

Question 6

Question 7

Question 8

Question 9

Question 10

The rest of the HDI-DAST blueprint

That's 10 of 1,030